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The missing 94%

29/10/2013

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Last week I attended the excellent “Finding our voice” conference organised by the Association of Volunteer Managers.

I heard many interesting things there. One that caught my attention was the statistic that only 6% of volunteer managers do their volunteer management role full time. A quick show of hands at the conference showed that most of those attending belonged to that 6%.

And that got me thinking… Where were the other 94%? And, more widely, who is currently speaking for the world of volunteer management? Is it representative, and if not, how can we get others involved?

Looking at discussion boards, Twitter and blogs, a lot of those talking about volunteer management do appear to be involved full time (although I’ll admit that my research method isn’t exactly robust, being mainly based on job titles). Certainly the proportion involved full time seems to be a lot higher than 6%.

Time is likely a factor. Take attending the conference as an example. If I work 10 hours a week and spend 1 day at a conference that’s 70% of my working week. However, if I work 35 hours a week and spend 1 day at the same conference that’s only 20% of my working hours. That makes it much easier to justify that use of time to myself, to managers, to volunteers, and to anyone else who might be scrutinising what I do. The same is true of blogging, tweeting, and generally getting involved in anything beyond your immediate day to day work – it takes a higher proportion of your time if you only work part time in that role.

But is it the whole picture? I don’t think so, although I’m not claiming to have all the answers.  I think other factors probably include
- a lack of awareness of the wider debates and ways of getting involved
- not seeing yourself as a ‘volunteer manager’ (I’ve been thinking a lot about this title, and will probably write a blog on it in the future)
- not valuing the debates and discussion currently happening on volunteer management and related subjects
- not seeing how all this relates to you
- thinking that your contribution isn't valuable

How do we get around this? One way could be to target those organisations that specifically work with smaller charities, which are less likely to have staff working full time as volunteer managers. There are a few out there, for example the Small Charity Directory and the Small Charities Coalition.

Another could be to target volunteering organisations. Many volunteer managers are volunteers themselves, and may be more likely to connect through a volunteering organisation.

A third is to raise the profile and importance of volunteer management as an occupation and sector in its own right. Do that, and those who balance volunteer management amongst many other elements of their role may be able to prioritise volunteer management and start to engage more widely.

I’d love to hear others’ thoughts and ideas. Does it matter if we’re not representative? How can we address the issue? And are you one of the 94%, proving me wrong by reading my blog and joining the debate?

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What lengths are you willing to go to for a volunteer?

18/10/2013

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What lengths are organisations willing to go to to accommodate their volunteers? Or perhaps more importantly, what lengths should they be willing to go to?

I've recently been working with an organisation that says they are uncompromising on the time commitment required from volunteers, but has recently been flexible for a long-standing volunteer who has had to reduce their hours. On another occasion an organisation needed more volunteers urgently but seemed reluctant to investigate possible ways of enabling a potential volunteer with a disability to get involved.

This got me thinking - how much should we be willing to bend for a volunteer?

To me, there are two key considerations here:
1. What's workable and manageable for the organisation and the people it supports.
2. What fits in with our ethos as charities.

The first of these may tend to bring us down on the side of not being flexible - we exist to do a certain thing, or to support a certain group, and there are things which are fixed within that to allow us to provide the best support and do the best we can. However, the second should steer us more towards flexibility - we want to support people, to enable them to get involved, and to be there for everyone.

My argument is that flexibility can be extremely beneficial to the charity itself, and can help us to achieve our goals. By enabling more people and a more diverse range of people to get involved with volunteering you will be spreading your reach, becoming more representative, and broadening your volunteer base. This can be challenging for volunteer managers, who may have little time to think creatively about a role or provide support for something out of the ordinary. Of course there will be times when you have to stick to a certain rule (for example if you need volunteers to go into schools they will need to be available at some point during school hours) but these should be kept as minimal as possible, with flexibility to accommodate not only those volunteers who we already know are great, but also those who could be great, shouldn't there?
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    Kirsty MCDowell

    is a specialist in training, volunteer management and relationships, and facilitation. She is also a passionate musician and a keen (though mediocre) rower.

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