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Support? Yes. Control? No. 

18/3/2014

3 Comments

 
Many organisations struggle to relinquish control over their volunteers. They try to micromanage them for fear that not doing so could lead to terrible consequences…

But how much control is really needed? And what are the consequences of getting it wrong?

During my years working with volunteers I’ve seen some of the results of micromanaging volunteers:

·      volunteers become stifled
·      skills go unused
·      volunteers become disengaged
·      they feel undervalued
·      they become overburdened with paperwork and reporting
·      volunteers are seen as a nice “add on” but people believe that really you need to pay someone to get the job done


In the worst case volunteers vote with their feet and leave because they can’t do what they volunteered to do.

Many people seem to think that the alternative to micromanagement is no management at all – simply throw volunteers out there and see what they do. But this just isn’t the case.

Volunteers will flourish in an environment where they are given support, information, guidance and resources to carry out the role they have chosen to do. There can be plenty of contact with staff (or with senior volunteers) without there being an attempt to control or know the tiniest detail of everything every volunteer does.

Some time ago the head of volunteering at a large, volunteer-led charity was asked why they trusted volunteers to build relationships with the local press without any controls or checks on press releases by staff. The response was that the huge volume of excellent press coverage gained by volunteers made it well worth dealing with the very occasional (although sometimes serious) issue of bad or incorrect coverage, i.e. the benefit outweighed the risk. If they stopped volunteers speaking directly to the press they would lose out on a lot of great coverage.

I believe this is something more charities should consider. When deciding whether a volunteer can do something we sometimes just think of the risk, but we should think about the benefits too, and also of the risks if they didn’t do it.

If we have the right volunteers doing the right roles with good support we should be able to trust and empower them to get out there and do it. This is now common practice when managing staff, and the same should apply to volunteers. If you trust a suitably trained and supported staff member to do a certain task you should trust a suitably trained and supported volunteer to do the same task. We are all humans after all.


3 Comments
Beverly Harris
20/3/2014 02:19:52

Yes I think our sector is particulary risk averse - feel the fear and do it anyway I say. As for volunteer management I think the essential thing is to base your management style based on the volunteers needs/role/

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Sue Hine link
21/3/2014 14:54:31

Yes! Trust, and demonstrating confidence and trust in volunteers is huge in enabling them to step up, to show off their skills and talents and do wonders for the organisation. Establish good selection, training and support processes and there should be no worries. Note: 'support' is approval and encouragement, not micromanaging.

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Gillian vdM link
25/3/2014 04:06:07

I want to completely agree, however, my concern is that 'support' for volunteers is inconsistent. There are so many 'accidental volunteer managers' within my organisation and training them in how to actually support volunteers well is a constant battle. I do agree though that, with the right support, volunteers are trusted to do what they will.

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    Kirsty MCDowell

    is a specialist in training, volunteer management and relationships, and facilitation. She is also a passionate musician and a keen (though mediocre) rower.

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